Reservation and Cancellation Policies:

Reservations:

Reservations to visit the Cascada Animal Refuge can be made through our website Exhibition and Environmental Education Center. Full payment is required at the time of booking to secure the reservation.

Visitor Cancellations:

• If the visitor cancels their reservation with at least 1 week’s notice prior to the scheduled visit date, they will be refunded 100% of the amount paid.
• If the visitor cancels their reservation with less than a week’s notice and more than 48 hours, they will be refunded 50% of the amount paid.
• If the visitor cancels their reservation with less than 48 hours’ notice, no refund will be provided.

Cancellations by Refugio Animal Cascada:

In the event of adverse weather conditions or other majeure circumstances that affect the safety or well-being of the animals or visitors, we reserve the right to cancel or reschedule the visit.

In the event of a cancellation by the Refugio Animal Cascada, the visitor will be offered the option to reschedule the visit for an alternative date or receive a full refund of the amount paid.

Reservation Modifications:

Modifications to reservations, such as changes in dates or the number of visitors, are subject to availability and must be requested at least 48 hours in advance of the scheduled visit date.

No-shows:

In the event of failure to show up on the scheduled visit date and time without prior notice, no refund will be provided.